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These terms set out the rules that apply when you access and use your prabujutu account — covering what we expect from you, what you can expect from us, and how both sides handle account activity, transactions via OVO, GoPay, or LinkAja, and content access where local law permits.
By creating and using a prabujutu account, you agree to the terms described across this page. These terms govern your access to the platform, use of the account wallet, and any transactions you complete through OVO, GoPay, or LinkAja where those payment rails are available in your eligible region. We may update these terms when our services change or when relevant local regulations require it. When a meaningful change is made, we will notify you through your registered account contact before the revised terms take effect. Continued use of your account after notification is treated as acceptance of the updated terms. Access to certain content categories — including live casino tables, slot titles from studios such as Pragmatic Play and Habanero, and sports betting on football markets — is available only where local law permits. We do not extend access to regions where such services are legally restricted. If eligibility conditions change in your region, your account dashboard will reflect the current state of accessible categories. These terms do not override any applicable local law. Where a conflict arises between these terms and local law, local law takes precedence. If any single clause in these terms is found unenforceable, the remaining clauses continue to apply in full.
Not every part of your experience sits inside these terms. Understanding what is covered — and what falls outside — helps you find the right path when a question comes up.
These terms fully cover how you create, verify and use your prabujutu account, including login credentials, session security and any account-level actions you take. Rules on account suspension or closure also fall within this scope.
Deposits and withdrawals processed through OVO, GoPay or LinkAja are governed by these terms to the extent that they involve your account wallet. The payment provider's own terms also apply separately to each transaction on their platform.
Access to slot titles, live casino tables and sports betting content is subject to these terms. Game-specific mechanics — such as bonus rounds within a slot title — are part of the game itself and governed by the relevant studio's rules, not by these terms alone.
Links or integrations pointing outside prabujutu — including payment provider interfaces and studio game shells — operate under their own separate terms. We are not responsible for third-party content, policies or service availability beyond our account platform.
These terms are not one-sided. You have specific, practical options available at any point during your time with prabujutu. You can review your transaction history and account activity directly from the records section after login — this includes any OVO, GoPay or LinkAja movements linked to your wallet. If you find that your registered details are incorrect or out of date, the account settings page shows the fields you can update directly, along with any verification steps required. Where a change cannot be made self-service, our support team can process it after identity confirmation. You also have the right to ask a question about any clause in these terms at any time — send your question through the contact path listed in the support section below, and we will respond with a clear, specific answer rather than a redirect. Finally, if you wish to close your account, that request can be submitted through the account page; we will confirm the outcome and the status of any remaining wallet balance within the process described there.
Your full transaction and session history is available in the account records section after login. This covers wallet movements linked to OVO, GoPay and LinkAja, as well as category access events.
Account settings shows which personal fields you can update directly. For changes requiring identity confirmation — such as registered email or phone number — the process and required steps are displayed on that page.
Any clause in these terms can be questioned. Use the support contact path below. We respond with a specific answer tied to your account situation, not a generic policy restatement.
Submit a closure request through the account page. We will confirm the closure outcome and advise on the status of any remaining wallet balance as part of that process.
If something in these terms is unclear, or if a situation arises that you believe these terms should address, reach out through one of the channels below. We handle terms-related questions with the same care as account support requests — your question goes to a person, not an automated queue.
Open the live chat widget from any page after login. Describe your terms question and include your account reference so we can pull up the relevant details without asking you to repeat yourself.
Send a written query to our support address shown in the account help section. Email is the preferred route for questions that need a documented response or relate to a specific clause in these terms.
The help section inside your account dashboard lists current contact options and shows the status of any open support request. Check there first if you have already raised a question and are waiting for a response.
Your account data and session activity are handled according to these terms and the data practices described in our privacy policy, which is linked from the account settings page. We retain transaction records — including OVO, GoPay and LinkAja history — for the period required by applicable local regulations, after which records are deleted or anonymised in line with our retention schedule.
Your login credentials are your responsibility. We apply session controls on our side; you are responsible for keeping your password private and for notifying us immediately through live chat or email if you suspect unauthorised access to your account.
We use session cookies to maintain your login state and to keep your account settings consistent across pages. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how account features display.
Transaction records linked to OVO, GoPay and LinkAja are retained for the period local regulations require. After that period, data is deleted or anonymised. You can request a summary of retained data through the email support channel.
To request a correction to data we hold, or to ask how a specific clause applies to your account, contact us via email with your account reference. We aim to respond with a specific, actionable answer rather than a generic policy reference.
The questions below reflect what account holders most often ask when reading through these terms. If your question is not covered here, use the support contact path described above.
Yes. These terms cover your account access, wallet transactions through OVO, GoPay or LinkAja, and your use of content categories including slots, live casino and sports betting — wherever local law permits access. Third-party services linked from the platform carry their own separate terms.
We notify you through your registered account contact before any meaningful change takes effect. The updated terms are then shown in the policy section of your account. Continuing to use your account after that notification means you accept the revised version.
Log in and open the account records section. Your full wallet history — including OVO, GoPay and LinkAja movements — is listed there. If a record appears incorrect, raise the discrepancy through live chat or email support with your account reference ready.
Most contact and preference fields can be changed directly from account settings. Changes to core identity fields — such as your registered phone number — may require identity confirmation. The steps for each change type are shown on the settings page itself.
Send your specific question to our email support channel with your account reference. We will respond with a clear explanation of how that clause applies to your situation. Where local law overrides a clause, we will tell you that directly.
Transaction records are kept for the period required by applicable local regulations in Indonesia. After that period, records are deleted or anonymised. You can request a summary of what is currently held by contacting us through the email support path.