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These terms set out how prabujutu operates, what you can expect from us, and what we ask of you. Access to this platform depends on local law and is available only in eligible regions where permitted.
Using prabujutu means you have read and accepted the terms on this page. We do not assume acceptance by silence — only by deliberate account action such as login or a confirmed transaction through OVO, GoPay, or LinkAja. These terms exist to make the relationship between us clear, not to limit your ability to seek help or raise questions. We update these terms when our service changes or when local law requires it. The current version is always the one shown here. If a change affects how your account functions — for example, how transaction records are stored or how you reach support — we aim to notify you through your registered contact before the change takes effect. You are responsible for checking this page if you have any doubt about what applies. Access to our platform depends entirely on whether local law in your region permits it. We do not make representations about legal status in any jurisdiction we have not verified. Where a feature, payment rail, or game category is unavailable in your region, that limitation is shown inside your account after login rather than hidden at the policy level. If you see a restriction and want to understand why it applies, our support team is the right first contact.
Transaction records linked to your OVO wallet are stored in your account history. You can review any entry at any time after login without contacting support first.
GoPay payment confirmations are matched to your account wallet automatically. If a confirmation shows a mismatch, raise it through the support path described on this page.
LinkAja transfers are logged as a distinct entry type in your transaction record. The log entry shows the amount, direction, and timestamp as recorded at the point of processing.
Not every part of your experience falls under the same rule. Understanding what is inside and outside this policy helps you route a question to the right place quickly — whether that is account settings, a transaction record, the game lobby, or a third-party service you reached from our platform.
Login credentials, session management, and account-level permissions are fully inside this policy. Changes to access rights or account status are communicated through your registered contact and are visible in your account dashboard after login.
All deposits and withdrawals processed through OVO, GoPay, or LinkAja fall within our policy scope. The transaction record in your account is the reference point for any dispute or correction request.
Game content provided by studios such as Habanero, Pragmatic Play, and Microgaming is subject to each studio's own terms alongside ours. We are responsible for how that content is presented in the lobby, not for the studio's internal rules.
External links, e-wallet apps, and mobile carrier services sit outside our policy scope. If an issue originates in your OVO or GoPay app rather than in your prabujutu account, the resolution path starts with that service provider.
Your account gives you direct access to the records we hold on your activity. You do not need to submit a formal request to see your own transaction history — log in, navigate to account history, and every entry is listed there with timestamps. If something looks incorrect, the first step is to note the entry details (date, amount, payment method) and bring them to support through the live chat route. Correcting your account details — registered name, contact number, or linked e-wallet — is done through the account settings page. Some changes require identity verification steps shown on that page; we do not process correction requests through chat alone for those fields. For any question about what data we hold or how long we retain a particular record, our support team can respond with the specific answer for your account rather than a general policy statement. Raise it; we treat every question as a matter of record.
Your full transaction history is visible after login. Each entry shows payment method, amount, direction, and timestamp. No separate request is needed to view this.
Account name, contact, and linked e-wallet can be updated in account settings. Follow the verification steps shown on that page for fields that require identity confirmation.
If you are unsure whether a specific term applies to your situation, ask through live chat. We respond to policy questions with account-specific answers, not templated replies.
For anything not resolved by your account dashboard, the support contact paths on this page are the right route. State your account ID and the specific entry or action in question.
Policy questions are handled through the same support paths as account questions — there is no separate legal queue. When you contact us, include your account ID and describe the specific term or record you are asking about. That detail lets us give you a direct answer rather than a general one.
Open the chat icon from any page after login. State your account ID and the policy point or transaction entry you are asking about. We respond in the order messages arrive.
Navigate to the Help section inside your account dashboard. From there you can submit a written query with your transaction reference attached, which creates a logged record of your request.
For detailed policy questions or correction requests that require documentation, email is available from the contact address shown in your account settings page after login.
We hold only the data needed to run your account and process your transactions. Cookies used on this platform are limited to session management and login state; we do not use tracking cookies for advertising purposes. Account security measures are described in your account settings page — including how to review active sessions and end any you do not recognise. Retention periods for transaction records are set by the payment processing requirements of OVO, GoPay, and LinkAja, and by any applicable local law. If you want to know the retention period for a specific record type, ask through support with your account ID ready.
Account registration details, transaction records, and session logs. Nothing beyond what is needed to operate your account and respond to your support requests.
Session cookies keep you logged in and preserve your lobby state. We do not set third-party advertising cookies. Cookie settings can be reviewed through your browser.
Active session management is visible in account settings. If you see a session you did not start, end it there and contact support immediately with your account ID.
Correction or deletion requests for account data are handled through support. Provide your account ID, the specific data in question, and the action you are requesting.
Below are the questions we receive most often about how our policy works, what your rights are, and how to act on them. If your question is not here, the support routes listed above will get you a direct answer.
Access and the terms that govern it depend on whether local law in your region permits use of this platform. Where access is permitted, these terms apply in full from the moment you log in or complete a transaction.
Log in and navigate to your account history. Every transaction — including OVO, GoPay, and LinkAja entries — is listed with its date, amount, direction, and status. No separate request is required to view this.
Yes. Go to account settings after login and follow the fields for the detail you need to change. Some fields, such as registered name or linked e-wallet, require identity verification steps shown on that page before the change is saved.
We hold registration details, transaction records, and session logs. Retention periods are shaped by payment processing requirements for OVO, GoPay, and LinkAja, and by applicable local law. Ask support with your account ID for the period that applies to a specific record type.
Contact us through live chat or the account support page. State your account ID and describe the term or situation you are asking about. We respond with an account-specific answer rather than a repeat of the policy text.
Content from studios such as Habanero, Pragmatic Play, or Microgaming is subject to both their terms and ours. For anything within your prabujutu account — wallet, transaction record, access settings — our policy is the reference. For game-mechanic rules, the studio's documentation applies alongside ours.